Great customer support is key to retaining loyal entertainment subscribers. Here´s how we refined the customer experience of one popular streaming provider.
A major streaming entertainment provider was preparing for the epic final season of one of their most popular shows.
The challenge was to make sure valued viewers were able to access customer support channels through multiple platforms, both leading up to the episodes and during broadcasts. To deal with a sudden increase in new subscribers, the client needed to quickly coordinate and ramp up staff to deliver exceptional customer support.
With the anticipated dramatic increase in omnichannel customer interactions, we made sure that IT servers met the levels of performance needed for success. To see how, download the case study.