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Interactions that build lifelong loyalty
—Benjamin Chacko, Head of Contact Center
With a large entertainment provider gearing up to launch a subscription service to millions of customers, they needed a contact center that could scale quickly to handle all customer inquiries and offer technical support. We partnered with them to provide customer care across multiple channels: social, phone, email and chat. How? By sourcing and training 7,000 agents in a tight timeframe, surpassing customer expectations by 430%, and reducing handle times.